The Communications Consumer Panel’s objective is to protect and promote the interests of consumers, citizens and micro-businesses in the communications sector by giving advice to Ofcom, governments, industry and others.
What we do
Strengthen the consumer voice
We help to strengthen the voices of consumers, citizens and micro-businesses across the UK in the communications sector.
What we do
Gather and share insights
We commission independent research to uncover and bring to life the issues facing communications consumers across the UK.
What we do
Advise on policy development
We feed the voices of consumers, citizens and micro-businesses across the UK into the early stages of communications policy development.
Upcoming National Stakeholder Hubs
Across our National Stakeholder Hubs, we engage with consumer-representative bodies in each of the UK Nations to discuss the issues facing communications consumers. Our Stakeholder Hubs take place quarterly and focus on various topics. More details can be found here.
If you represent UK consumers, citizens and/or micro-businesses and would like to attend, please get in touch on: contact@communicationsconsumerpanel.org.uk
Our consumer insights
Getting 'up to speed' while staying at home - UK consumers' digital connectivity challenges
Our research looked into the digital connectivity challenges that consumers face, particularly throughout the pandemic where consumers, citizens and micro-businesses were reliant on digital connectivity for day-to-day activities.
“I got into such a pickle that I had to phone [the Jobcentre] in the end and even then I was getting into such a mess that I asked them to send me a paper form.”
– James, 54, Wales
About us
The Panel is the statutory consumer panel for the communications sector and is often described as a ‘critical friend’ to Ofcom.
Our Members are independent experts across a variety of fields, appointed by the Secretary of State.
Our work
The Panel collaborates with stakeholders across the UK on a regular basis, to determine where to prioritise its engagement to best influence change that will positively impact consumers, citizens and micro-businesses.
Find out what we are working on now!
Panel Members
Find out about our Chair, Helen Froud
and Panel Members
Governance
The Panel's governance documents, such as its Code of Conduct and Terms of Reference can be found here:
Governance
If you have any difficulties accessing content on this page, please email us at contact@communicationsconsumerpanel.org.uk
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