The Panel's National Hubs

The National Hubs were introduced as part of the Panel’s 2019/20 work plan to strengthen the voice of consumers, across the UK, in the communications industry. The Hubs have so far been attended by a range of consumer, citizen and small business representatives, including NGOs, policymakers, consumer protection organisations; and charities representing the interests of people who are older; carers; are living with a disability or long-term health condition; are in debt; live in rural communities or are digitally excluded. The themes of meetings are driven by current issues affecting consumers, citizens and micro businesses using communications services.

The Hubs’ particular areas of focus have included:

  • Connectivity;
  • Supporting people with additional support requirements and designing new, inclusive services;
  • Data protection;
  • Scams/profiteering;
  • Effective communications with customers;
  • Digital exclusion;
  • Affordability;
  • Dissemination of fake news; and
  • Barriers to communication for people with sensory loss.

For further information on our discussions across the UK Nations, please see below.

  • In January and February 2021, our discussions focused on the affordability of communications services and consumer debt - please click here to read a summary of our discussions. The summary outlines the key messages that emerged from our discussions and includes a list of stakeholders who took part.
  • In September and October 2020, participants discussed rural connectivity and the types of issues and impacts that communications consumers living, studying or working in rural areas face - please click here to read a summary of our discussions. The summary includes a list of stakeholders who took part and further information on available connectivity initiatives across the Nations.
  • In December 2020, the Panel published research on scams and fraudulent activity, exploring how consumers have been targeted across communications channels. Our discussions with Hub participants on the impacts of scams on consumers, citizens and micro-businesses fed into our research recommendations. Click here to access our cover report, recommendations and full research findings. 
  • In early 2020, during the initial stages of the Covid-19 pandemic, we discussed the impacts of the Covid-19 pandemic on communications consumers - please click here to read a summary of our discussions. 

Upcoming National Hubs

The next round of National Hubs will take place across June and July 2021. If you represent UK consumers, citizens and/or micro-businesses and would like to attend, please contact: 


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