Consultation responses and Advice Notes Bookmark and Share Button

2018

Communications Consumer Panel and ACOD's response to Ofcom's consultation on Helping Consumers to Get Better Deals in Communications Markets - Mobile Handsets November 2018 (pdf) 

Communications Consumer Panel and ACOD's response to Ofcom's consultation on End of Contract and Out of Contract Notifications October 2018 (pdf)

Communications Consumer Panel and ACOD's response to The Scottish Government's consultation on a Consumer Body for Scotland
  September 2018 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's proposed cap on calls to Directory Enquiries numbers  August 2018 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's proposed guidance on protecting access to emergency organisations during a power cut July 2018 (pdf) 

Communications Consumer Panel and ACOD's response to BEIS' Green Paper: Modernising Consumer Markets  July 2018 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation: Improving mobile coverage - Proposals for coverage obligations in the award of the 700 MHz spectrum band May 2018 (pdf)

Communications Consumer Panel and ACOD's response to DCMS' consultation on its Security by Design policy and draft Code of Practice  May 2018 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation asking "How should On-Demand Programme Services be made accessible?"  April 2018 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's Diversity and Inclusion Programme 2018-2022  February 2018 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's Annual Plan 2018-19 February 2018 (pdf)

Communications Consumer Panel and ACOD's response to Citizen's Advice's draft consumer work plan 2018-19 February 2018 (pdf) 

Communications Consumer Panel and ACOD's response to Ofcom's consultation on making electronic programme guides (EPGs) more accessible  February 2018 (pdf)

Communications Consumer Panel and ACOD's response to the General Consumer Council for Northern Ireland's 2018-19 Work Programme  February 2018 (pdf)

2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on clarifying how mobile numbers can be used by Communications Providers December 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on its broadband speeds codes of practice November 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on revisions to its CLI guidance November 2017 (pdf)

Communications Consumer Panel and ACOD's response to DCMS's consultation on the design of a USO for broadband  October 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's call for inputs on helping consumers engage with communications markets  September 2017 (pdf)

Communications Consumer Panel and ACOD's response to CAP and BCAP consultation on broadband speed claims in advertising  July 2017 (pdf) 

Communications Consumer Panel and ACOD's response to Ofcom's consultation on mobile switching - 'auto switch', better information for consumers and the removal of notice periods  June 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on automatic compensation June 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's call for inputs on its review of ADR schemes May 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on a review of the market for standalone landline services  May 2017 (pdf)

Communications Consumer Panel and ACOD's response to the Scottish Government's call for evidence on a Consumer and Competition Taskforce  April 2017 (pdf)

Communications Consumer Panel and ACOD's response to Citizens Advice Scotland's consultation on its Policy and Campaigning work plan  March 2017 (pdf)

Communications Consumer Panel and ACOD's response to Citizens Advice Scotland's Consumer Futures Unit's consultation on its work plan for 2017/18  March 2017 (pdf)

Communications Consumer Panel and ACOD response to Ofcom’s consultation on the Review of the General Conditions of Entitlement March 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on new procedures for handling content standards complaints, investigations and sanctions for BBC programmes March 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on its approach to enforcement March 2017 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's Annual Plan 2017/18 and Ofcom's Chairman's response February 2017 (pdf)

Communications Consumer Panel and ACOD's response to DCMS call for evidence on extending full fibre networks January 2017 (pdf)

2016

Communications Consumer Panel and ACOD's response to Ofcom's consultation on a Disability Action Plan for Northern Ireland December 2016 (pdf)

Communications Consumer Panel and ACOD's reponse to Ofcom's consultation on promoting the efficient use of geographic numbers December 2016 (pdf)

Written evidence from the Communications Consumer Panel and ACOD in relation to the Digital Economy Bill October 2016 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on the accessibility of on demand programme services  October 2016 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on Making Switching Easier and More Reliable for Consumers  October 2016 (pdf)

Communications Consumer Panel and ACOD's response to Ofcom's consultation on the General Conditions (1) October 2016 (pdf)

Communications Consumer Panel and ACOD response to Ofcom's consultation on Strengthening Openreach's Independence October 2016 (pdf)

Communications Consumer Panel and ACOD response to Ofcom's consultation on Consumer Switching: Additional Requirement to Remove Notice Periods  September 2016  (pdf)

Communications Consumer Panel and ACOD response to Ofcom's Review of Royal Mail August 2016 (pdf)

Consumer Panel and ACOD response to Ofcom's call for inputs on Automatic Compensation  July 2016 (pdf)

Communications Consumer Panel and ACOD response to Ofcom's consultation on improving access for consumers in the 5GHz band July 2016 (pdf)

Communications Consumer Panel and ACOD response to GDS Technology Code July 2016 (pdf)

Communications Consumer Panel and ACOD response to BIS’ call for evidence on improving the consumer landscape and quicker switching  June 2016 (pdf)

Comments on the Libraries Taskforce document Libraries Deliver: Ambition for Public Libraries in England 2016 - 2021 June 2016 (pdf)

Communications Consumer Panel and ACOD response to BIS’ consultation on options to refine the UK competition regime  June 2016 (pdf)

Communications Consumer Panel and ACOD response to Ofcom’s call for inputs into designing the Universal Service Obligation for Broadband June 2016 (pdf)

Response to BIS and DCMS’ Business Broadband Review – call for evidence June 2016 (pdf)

Response to Ofcom’s consultation on Consumer Switching: Proposals to reform switching of mobile communications services June 2016 (pdf)

Response to PhonepayPlus’ consultation on its Vulnerability Guidance May 2016 (pdf)

Response to Ofcom’s call for input into managing the effects of 700 MHz clearance on PMSE and DTT viewers May 2016 (pdf)

Response to Ofcom’s consultation into its Space Spectrum Strategy May 2016 (pdf)

Comments on the report of the working group on consumer and competition policy for Scotland and the Scottish Government’s response May 2016 (pdf)

Response to DCMS’ consultation on a new Broadband Universal Service Obligation (USO) April 2016 (pdf)

Response to PhonepayPlus’ draft guidance consultation April 2016 (pdf)

Response to Citizens Advice and Citizens Advice Scotland draft workplan March 2016 (pdf)

Response to Ofcom's draft Annual Plan 2015/16 and Ofcom's Chairman's response March 2016 (pdf)

Communications Consumer Panel and ACOD’s response to Ofcom’s ‘Review of how we use our persistent misuse powers: Focus on silent and abandoned calls’ February 2016 (pdf)

Communications Consumer Panel and ACOD response to DCMS in relation to requiring direct marketing callers to provide Calling Line Identification February 2016 (pdf)

Communications Consumer Panel and ACOD comments to the European Commission in relation to the proposed merger between H3G and O2 January 2016 (pdf)

Communications Consumer Panel and ACOD response to DCMS’ call for inputs into a new digital strategy for the UK January 2016 (pdf)

Communications Consumer Panel and ACOD response to the House of Commons Science and Technology Committee call for evidence in relation to Digital Skills January 2016 (pdf)

2015

Communications Consumer Panel and ACOD response to Ofcom's consultation on access service targets for non-domestic channels December 2015 (pdf)

Communications Consumer Panel and ACOD response to the Commission's evaluation and review of the regulatory framework for electronic communications networks and services December 2015 (pdf)

Panel and ACOD submission to the CMS Committee Inquiry: Establishing World Class Connectivity Throughout the UK Nov 2015 (pdf)

Communications Consumer Panel and ACOD response to Ofcom's consultation What’s on the telly? Proposed improvements to EPG accessibility for people with visual impairments Oct 2015 (pdf)

Communications Consumer Panel and ACOD response to the discussion document related to Ofcom’s Strategic Review of Digital Communications  Oct 2015 (pdf)

Communications Consumer Panel and ACOD response to the BBC Charter Review Public Consultation Oct 2015 (pdf)

Communications Consumer Panel and ACOD response to the DCMS’ EU Electronic Communications Regulatory Framework: Post Implementation and Forward Looking Review Oct 2015 (pdf)

Communications Consumer Panel and ACOD response to Ofcom’s consultation on Consumer Switching: Consumer experience of switching mobile communications services and options for process reforms Oct 2015 (pdf)

Communications Consumer Panel and ACOD response to PhonepayPlus’ discussion document on vulnerability September 2015 (pdf)

Communications Consumer Panel and ACOD response to Ofcom's consultation on revising the penalty guidelines September 2015 (pdf)

Communications Consumer Panel and ACOD response to Ofcom's discussion document on its review of the regulation of Royal Mail September 2015 (pdf)

Communications Consumer Panel and ACOD response to Ofcom's consultation on an Approval Logo for the metering and billing scheme and a modification to the Ofcom metring and billing direction August 2015 (pdf)

Communications Consumer Panel and ACOD response to DCLG and DCMS' Review of how the planning system in England can support the delivery of mobile connectivity August 2015 (pdf)

Communications Consumer Panel and ACOD response to call for evidence - Improving Mobile Communications for UK Rail Passengers July 2015 (pdf)

Communications Consumer Panel and ACOD response to BIS’ call for evidence on the protection of micro and small businesses in purchasing products and services June 2015 (pdf)

Response to the Extra Costs Commission’s consultation on its Interim Report on the extra costs faced by disabled people April 2015 (pdf)

Response to the CMA’s preliminary invitation to comment in relation to the anticipated acquisition by BT Group plc of EE  March 2015 (pdf)

Response to BIS’ invitation to comment on the UK technical non-paper on e-commerce (digital single market) March 2015 (pdf)

Response to the Competition and Markets Authority’s call for information on the commercial use of consumer data March 2015 (pdf)

Response to Ofcom's draft Annual Plan 2015/16 and Ofcom's reply (pdf)

Response to Ofcom’s consultation on Public Service Content in a Connected Society (review of public service broadcasting)  Feb 2015 (pdf)

Response to the consultation on the proposal to amend the PECR Regulations to enable the future implementation of a national public emergency alert system - January 2015 (pdf)

Response to Ofcom's call for inputs on communications services and SMEs - January 2015 (pdf)

2014

Response to Ofcom consultation on processes for switching fixed voice and broadband providers on the KCOM copper network - Dec 2014 (pdf)

Response to DCMS’ proposal to lower the legal threshold for enforcement of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), for regulations 19-24, to tackle unsolicited direct marketing calls and SMS text messages - Dec 2014 (pdf)

Comments on the development of a national strategy for Scotland’s public libraries – Dec 2014 (pdf)

Response to Ofcom’s call for inputs on its review of its use of persistent misuse powers – Nov 2014 (pdf)

Response to DCMS’ consultation on Tackling Partial Not-Spots in Mobile Phone Coverage – Nov 2014 (pdf)

Response to Ofcom’s Call for input on promoting investment and innovation in the Internet of Things – Oct 2014 (pdf)

Response to DCMS’ Digital Communications Infrastructure Strategy Consultation Document – Oct 2014 (pdf)

Response to Ofcom’s call for inputs on speaking TV programme guides – Sept 2014 (pdf)

Response to Ofcom’s consultation on the UK preparations for the World Radiocommunication Conference 2015 (WRC-15) – Sept 2014 (pdf)

Response to Ofcom’s consultation on review of signing arrangements for relevant TV channels – Sept 2014 (pdf)

Response to Ofcom’s call for inputs on consumer switching – Sept 2014 (pdf)

Response to the House of Lords Digital Skills Committee’s call for evidence in relation to Digital Skills in the UK – Sept 2014 (pdf)

Response to Ofcom’s consultation on future use of the 700 MHz band – Aug 2014 (pdf)

Response to Ofcom’s consultation on its mobile call termination market review 2015-18 – Aug 2014 (pdf)

Response to PhonepayPlus’ strategic plan 2014-17 July 2014 (pdf)

Response to BIS’ consultation on Implementing the Alternative Dispute Resolution Directive and Online Dispute Resolution Regulation June 2014 (pdf)

Response to Ofcom’s consultation on the Public Sector Spectrum Release: Technical coexistence issues for the 2.3 and 3.4 GHz award May 2014 (pdf)

Evidence to Labour's Review of Digital Government May 2014 (pdf)

Response to DCMS’ Digital Communications Infrastructure Strategy: Terms of Reference March 2014 (pdf)

Comments to DCMS and DCLG on the consideration of the current structure and role of public libraries March 2014 (pdf)

Response to Ofcom's draft Annual Plan 2014/15 February 2014 and Ofcom's reply (pdf)

Response to Consumer Futures’ WorkPlan 2014/15 February 2014 (pdf)

Response to PhonepayPlus’ consultation on its Business Plan and Budget 2014/15 February 2014 (pdf)

2013

Response to the OFT's consultation on proposed Principles for online and app-based games November 2013 (pdf)

Response to PhonepayPlus’ Call for Inputs in relation to the review of its Code October 2013 (pdf)

Response to Ofcom’s consultation further to its statement on the processes for switching fixed voice and broadband providers on the Openreach copper network October 2013 (pdf)

Panel response to the draft Consumer Rights Bill September 2013 (pdf)

Panel response to the Call for Evidence by the All Party Parliamentary Group (APPG) on Nuisance Calls September 2013 (pdf)

Panel response to BIS’ consultation on the appeals framework for regulatory and competition decisions September 2013 (pdf)

Panel response to the DCMS Select Committee inquiry into nuisance calls August-13 (pdf)

Panel response to DCMS’ BDUK Urban Broadband Fund Consultation on Connection Vouchers July -13  (pdf)

Panel response to Ofcom’s consultation: The quality of live subtitling July 2013 (pdf)

Panel response to Ofcom's consultation on the Review of the Accreditation Scheme for Price Calculators July-13  (pdf)

Panel response to the OFT’s investigation into children’s online games. June-13  (pdf)

Panel response to Ofcom's consultation on the Future use of the 700MHz band. June-13  (pdf)

Panel response to PhonepayPlus’ Assessment of Information, Connection and/ or Signposting Services June 13 (pdf)

Panel response to Ofcom policy position on Simplifying Non-Geographic Numbers May 13 (pdf)

Panel response to PhonepayPlus prior permission conditions for consumer credit services operating on premium rate May-13 (pdf)

2012

Panel response to Citizens Advice: Consumer Futures Dec-12 (pdf)

Panel response to BIS consultation: Enhancing Consumer Confidence by Clarifying Consumer Law: Oct-12 (pdf)

Panel response to BIS consultation: midata Sep-12 (pdf)

Panel response to PhonepayPlus ICSS Sep-12 (pdf)

Panel response to DCMS Communications Review Sep-12 (pdf)

Panel response to Ofcom’s interim statement and notice of a proposal to make an order in relation to the Online Infringement of Copyright and the Digital Economy Act 2010 Jul-12 (pdf)

Panel response to Simplifying non-geographic numbers Jun-12 (pdf)

Panel response to ADR review Jun-12 (pdf)

Panel response to Securing Long Term benefits from scarce spectrum resources Jun-12 (pdf)

Panel response to Switching consultation May-12 (pdf)

Panel response to DMOL May-12 (pdf)

Panel response to DTT coexistence Apr-12 (pdf)

Panel response to Consumer Focus workplan Mar-12 (pdf)

Panel response to combined spectrum award Mar-12 (pdf)

Panel response to Lords Select Committee inquiry into the Government's Superfast Broadband Strategy - Mar-12 (pdf)

Panel response to Lords Select Committee inquiry into the Government's Superfast Broadband Strategy - Summary Mar-12 (pdf)

Panel response to Ofcom draft Annual Plan Feb-12 (pdf)

Panel response to Berec Broadband Promotion Jan-12 (pdf)

Panel response to PhonepayPlus Extension of Regulation Jan-12 (pdf)

Panel response to PhonepayPlus workplan Jan-12 (pdf)