Consultation responses and Advice Notes

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2019

Communications Consumer Panel and ACOD's response to Ofcom's discussion document 'Making communications markets work well for customers – a framework for assessing fairness’ August 2019

Communications Consumer Panel and ACOD's response to DCMS' draft statement on its first statement of strategic priorities for telecoms (PDF 148KB, opens in a new window)  March 2019

Communications Consumer Panel and ACOD's response to Ofcom's consultation on Award of the 700 MHz and 3.6-3.8 GHz spectrum bands  March 2019 (PDF 133KB, opens in a new window)

Communications Consumer Panel and ACOD's response to Ofcom's Annual Plan (PDF 172KB, opens in a new window) February 2019

Communications Consumer Panel and ACOD's response to the Welsh Commissioner for Older People's consultation on making Wales the best place to grow old (PDF , opens in a new window) February 2019

Communications Consumer Panel and ACOD's response to Ofcom's consultation on improving consumer engagement (PDF 175KB, opens in a new window) February 2019

2018

Communications Consumer Panel and ACOD's response to DCMS' Barrier Busting Taskforce on ensuring tenants’ access to gigabit-capable connections (PDF 84KB, opens in a new window) December 2018

Communications Consumer Panel and ACOD's response to DCMS' Barrier Busting Taskforce on new-build developments: delivering gigabit-capable connections (PDF 92KB, opens in a new window) December 2018

Communications Consumer Panel and ACOD's response to Ofcom's consultation on Helping Consumers to Get Better Deals in Communications Markets - Mobile Handsets (PDF 131KB, opens in a new window) November 2018 

Communications Consumer Panel and ACOD's response to Ofcom's consultation on End of Contract and Out of Contract Notifications (PDF 91KB, opens in a new window) October 2018

Communications Consumer Panel and ACOD's response to The Scottish Government's consultation on a Consumer Body for Scotland (PDF 132KB, opens in a new window) September 2018

Communications Consumer Panel and ACOD's response to Ofcom's proposed cap on calls to Directory Enquiries numbers (PDF 33KB, opens in a new window) August 2018

Communications Consumer Panel and ACOD's response to Ofcom's proposed guidance on protecting access to emergency organisations during a power cut (PDF 140KB, opens in a new window) July 2018 

Communications Consumer Panel and ACOD's response to BEIS' Green Paper: Modernising Consumer Markets (PDF 419KB, opens in a new window) July 2018

Communications Consumer Panel and ACOD's response to Ofcom's consultation: Improving mobile coverage - Proposals for coverage obligations in the award of the 700 MHz spectrum band (PDF 53KB, opens in a new window) May 2018

Communications Consumer Panel and ACOD's response to DCMS' consultation on its Security by Design policy and draft Code of Practice (PDF 39KB, opens in a new window) May 2018

Communications Consumer Panel and ACOD's response to Ofcom's consultation asking "How should On-Demand Programme Services be made accessible?" (PDF 198KB, opens in a new window) April 2018

Communications Consumer Panel and ACOD's response to Ofcom's Diversity and Inclusion Programme 2018-2022 (PDF 72KB, opens in a new window) February 2018

Communications Consumer Panel and ACOD's response to Ofcom's Annual Plan 2018-19 (PDF 132KB, opens in a new window) February 2018

Communications Consumer Panel and ACOD's response to Citizen's Advice's draft consumer work plan 2018-19 (PDF 75KB, opens in a new window) February 2018 

Communications Consumer Panel and ACOD's response to Ofcom's consultation on making electronic programme guides (EPGs) more accessible (PDF 75KB, opens in a new window) February 2018

Communications Consumer Panel and ACOD's response to the General Consumer Council for Northern Ireland's 2018-19 Work Programme (PDF 28KB, opens in a new window) February 2018

2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on clarifying how mobile numbers can be used by Communications Providers (PDF 74KB, opens in a new window) December 2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on its broadband speeds codes of practice (PDF 51KB, opens in a new window) November 2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on revisions to its CLI guidance (PDF 338KB, opens in a new window) November 2017

Communications Consumer Panel and ACOD's response to DCMS's consultation on the design of a USO for broadband (PDF 54KB, opens in a new window)  October 2017

Communications Consumer Panel and ACOD's response to Ofcom's call for inputs on helping consumers engage with communications markets (PDF 92KB, opens in a new window) September 2017

Communications Consumer Panel and ACOD's response to CAP and BCAP consultation on broadband speed claims in advertising (PDF 186KB, opens in a new window) July 2017 

Communications Consumer Panel and ACOD's response to Ofcom's consultation on mobile switching - 'auto switch', better information for consumers and the removal of notice periods (PDF 199KB, opens in a new window) June 2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on automatic compensation (PDF 258KB, opens in a new window) June 2017

Communications Consumer Panel and ACOD's response to Ofcom's call for inputs on its review of ADR schemes (PDF 317KB, opens in a new window) May 2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on a review of the market for standalone landline services (PDF 266KB, opens in a new window) May 2017

Communications Consumer Panel and ACOD's response to the Scottish Government's call for evidence on a Consumer and Competition Taskforce (PDF 171KB, opens in a new window)  April 2017

Communications Consumer Panel and ACOD's response to Citizens Advice Scotland's consultation on its Policy and Campaigning work plan (PDF 86KB, opens in a new window) March 2017

Communications Consumer Panel and ACOD's response to Citizens Advice Scotland's Consumer Futures Unit's consultation on its work plan for 2017/18 (PDF 110KB, opens in a new window) March 2017

Communications Consumer Panel and ACOD response to Ofcom’s consultation on the Review of the General Conditions of Entitlement (PDF 318KB, opens in a new window) March 2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on new procedures for handling content standards complaints, investigations and sanctions for BBC programmes (PDF 352KB, opens in a new window) March 2017

Communications Consumer Panel and ACOD's response to Ofcom's consultation on its approach to enforcement (PDF 87KB, opens in a new window) March 2017

Communications Consumer Panel and ACOD's response to Ofcom's Annual Plan 2017/18 (PDF 264KB, opens in a new window) and Ofcom's Chairman's response (PDF 94KB, opens in a new window) February 2017

Communications Consumer Panel and ACOD's response to DCMS call for evidence on extending full fibre networks (PDF 126KB, opens in a new window) January 2017

2016

Communications Consumer Panel and ACOD's response to Ofcom's consultation on a Disability Action Plan for Northern Ireland (PDF 117KB, opens in a new window) December 2016

Communications Consumer Panel and ACOD's reponse to Ofcom's consultation on promoting the efficient use of geographic numbers (PDF 66KB, opens in a new window) December 2016

Written evidence from the Communications Consumer Panel and ACOD in relation to the Digital Economy Bill (PDF 218KB, opens in a new window) October 2016

Communications Consumer Panel and ACOD's response to Ofcom's consultation on the accessibility of on demand programme services (PDF 361KB, opens in a new window)  October 2016

Communications Consumer Panel and ACOD's response to Ofcom's consultation on Making Switching Easier and More Reliable for Consumers (PDF 431KB, opens in a new window)  October 2016

Communications Consumer Panel and ACOD's response to Ofcom's consultation on the General Conditions (1) (PDF 191KB, opens in a new window) October 2016

Communications Consumer Panel and ACOD response to Ofcom's consultation on Strengthening Openreach's Independence (PDF 220KB, opens in a new window) October 2016

Communications Consumer Panel and ACOD response to Ofcom's consultation on Consumer Switching: Additional Requirement to Remove Notice Periods (PDF 122KB, opens in a new window) September 2016 

Communications Consumer Panel and ACOD response to Ofcom's Review of Royal Mail (PDF 443KB, opens in a new window) August 2016

Consumer Panel and ACOD response to Ofcom's call for inputs on Automatic Compensation (PDF 106KB, opens in a new window) July 2016

Communications Consumer Panel and ACOD response to Ofcom's consultation on improving access for consumers in the 5GHz band (PDF 98KB, opens in a new window) July 2016

Communications Consumer Panel and ACOD response to GDS Technology Code (PDF 107KB, opens in a new window) July 2016

Communications Consumer Panel and ACOD response to BIS’ call for evidence on improving the consumer landscape and quicker switching (PDF 700KB, opens in a new window) June 2016

Comments on the Libraries Taskforce document Libraries Deliver: Ambition for Public Libraries in England 2016 - 2021 (PDF 508KB, opens in a new window) June 2016

Communications Consumer Panel and ACOD response to BIS’ consultation on options to refine the UK competition regime (PDF 60KB, opens in a new window) June 2016

Communications Consumer Panel and ACOD response to Ofcom’s call for inputs into designing the Universal Service Obligation for Broadband (PDF 138KB, opens in a new window) June 2016

Response to BIS and DCMS’ Business Broadband Review – call for evidence (PDF 139KB, opens in a new window) June 2016

Response to Ofcom’s consultation on Consumer Switching: Proposals to reform switching of mobile communications services (PDF 306KB, opens in a new window) June 2016

Response to PhonepayPlus’ consultation on its Vulnerability Guidance (PDF 133KB, opens in a new window) May 2016

Response to Ofcom’s call for input into managing the effects of 700 MHz clearance on PMSE and DTT viewers (PDF 216KB, opens in a new window) May 2016

Response to Ofcom’s consultation into its Space Spectrum Strategy (PDF 101KB, opens in a new window) May 2016

Comments on the report of the working group on consumer and competition policy for Scotland and the Scottish Government’s response (PDF 228KB, opens in a new window) May 2016

Response to DCMS’ consultation on a new Broadband Universal Service Obligation (USO) (PDF 87KB, opens in a new window) April 2016

Response to PhonepayPlus’ draft guidance consultation (PDF 82KB, opens in a new window) April 2016

Response to Citizens Advice and Citizens Advice Scotland draft workplan (PDF 202KB, opens in a new window) March 2016

Response to Ofcom's draft Annual Plan 2015/16 (PDF 286KB, opens in a new window) and Ofcom's Chairman's response (PDF 61KB, opens in a new window) March 2016

Communications Consumer Panel and ACOD’s response to Ofcom’s ‘Review of how we use our persistent misuse powers: Focus on silent and abandoned calls’ (PDF 255KB, opens in a new window) February 2016

Communications Consumer Panel and ACOD response to DCMS in relation to requiring direct marketing callers to provide Calling Line Identification (PDF 247KB, opens in a new window) February 2016

Communications Consumer Panel and ACOD comments to the European Commission in relation to the proposed merger between H3G and O2 (PDF 205KB, opens in a new window) January 2016

Communications Consumer Panel and ACOD response to DCMS’ call for inputs into a new digital strategy for the UK (PDF 88KB, opens in a new window) January 2016

Communications Consumer Panel and ACOD response to the House of Commons Science and Technology Committee call for evidence in relation to Digital Skills (PDF 497KB, opens in a new window) January 2016

2015

Communications Consumer Panel and ACOD response to Ofcom's consultation on access service targets for non-domestic channels (PDF 182KB, opens in a new window) December 2015

Communications Consumer Panel and ACOD response to the Commission's evaluation and review of the regulatory framework for electronic communications networks and services (PDF 323KB, opens in a new window) December 2015

Panel and ACOD submission to the CMS Committee Inquiry: Establishing World Class Connectivity Throughout the UK (PDF 190KB, opens in a new window) Nov 2015

Communications Consumer Panel and ACOD response to Ofcom's consultation What’s on the telly? Proposed improvements to EPG accessibility for people with visual impairments (PDF 242KB, opens in a new window) Oct 2015

Communications Consumer Panel and ACOD response to the discussion document related to Ofcom’s Strategic Review of Digital Communications (PDF 331KB, opens in a new window) Oct 2015

Communications Consumer Panel and ACOD response to the BBC Charter Review Public Consultation (PDF 264KB, opens in a new window) Oct 2015

Communications Consumer Panel and ACOD response to the DCMS’ EU Electronic Communications Regulatory Framework: Post Implementation and Forward Looking Review (PDF 209KB, opens in a new window) Oct 2015

Communications Consumer Panel and ACOD response to Ofcom’s consultation on Consumer Switching: Consumer experience of switching mobile communications services and options for process reforms (PDF 77KB, opens in a new window) Oct 2015

Communications Consumer Panel and ACOD response to PhonepayPlus’ discussion document on vulnerability (PDF 45KB, opens in a new window) September 2015

Communications Consumer Panel and ACOD response to Ofcom's consultation on revising the penalty guidelines (PDF 55KB, opens in a new window) September 2015

Communications Consumer Panel and ACOD response to Ofcom's discussion document on its review of the regulation of Royal Mail (PDF 119KB, opens in a new window) September 2015

Communications Consumer Panel and ACOD response to Ofcom's consultation on an Approval Logo for the metering and billing scheme and a modification to the Ofcom metring and billing direction (PDF 67KB, opens in a new window) August 2015

Communications Consumer Panel and ACOD response to DCLG and DCMS' Review of how the planning system in England can support the delivery of mobile connectivity (PDF 95KB, opens in a new window) August 2015

Communications Consumer Panel and ACOD response to call for evidence - Improving Mobile Communications for UK Rail Passengers (PDF 77KB, opens in a new window) July 2015

Communications Consumer Panel and ACOD response to BIS’ call for evidence on the protection of micro and small businesses in purchasing products and services (PDF 123KB, opens in a new window) June 2015

Communications Consumer Panel and ACOD response to Citizens Advice’s review of the consumer codes (PDF 113KB, opens in a new window) June 2015

Communications Consumer Panel and ACOD response to the terms of reference for Ofcom’s Strategic Review of Digital Communications (PDF 75KB, opens in a new window) May 2015

Response to Ofcom’s letter to stakeholders on its review of the regulation concerning complaint handling and dispute resolution in the postal market (PDF 41KB, opens in a new window) April 2015

Response to the Extra Costs Commission’s consultation on its Interim Report on the extra costs faced by disabled people (PDF 174KB, opens in a new window) April 2015

Response to the CMA’s preliminary invitation to comment in relation to the anticipated acquisition by BT Group plc of EE (PDF 170KB, opens in a new window) March 2015

Response to BIS’ invitation to comment on the UK technical non-paper on e-commerce (digital single market) March 2015 (PDF 191KB, opens in a new window)

Response to the Competition and Markets Authority’s call for information on the commercial use of consumer data (PDF 229KB, opens in a new window) March 2015

Response to Ofcom's draft Annual Plan 2015/16 (PDF 128KB, opens in a new window) and Ofcom's reply (PDF 924KB, opens in a new window)

Response to Ofcom’s consultation on Public Service Content in a Connected Society (review of public service broadcasting) (PDF 311KB, opens in a new window) Feb 2015

Response to the consultation on the proposal to amend the PECR Regulations to enable the future implementation of a national public emergency alert system (PDF 69KB, opens in a new window) - January 2015

Response to Ofcom's call for inputs on communications services and SMEs (PDF 100KB, opens in a new window) - January 2015

2014

Response to Ofcom consultation on processes for switching fixed voice and broadband providers on the KCOM copper network (PDF 45KB, opens in a new window) - Dec 2014

Response to DCMS’ proposal to lower the legal threshold for enforcement of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), for regulations 19-24, to tackle unsolicited direct marketing calls and SMS text messages (PDF 238KB, opens in a new window) - Dec 2014

Comments on the development of a national strategy for Scotland’s public libraries – Dec 2014 (PDF 419KB, opens in a new window)

Response to Ofcom’s call for inputs on its review of its use of persistent misuse powers – Nov 2014 (PDF 61KB, opens in a new window)

Response to DCMS’ consultation on Tackling Partial Not-Spots in Mobile Phone Coverage – Nov 2014 (PDF 103KB, opens in a new window)

Response to Ofcom’s Call for input on promoting investment and innovation in the Internet of Things – Oct 2014 (PDF 104KB, opens in a new window)

Response to DCMS’ Digital Communications Infrastructure Strategy Consultation Document – Oct 2014 (PDF 119KB, opens in a new window)

Response to Ofcom’s call for inputs on speaking TV programme guides – Sept 2014 (PDF 157KB, opens in a new window)

Response to Ofcom’s consultation on the UK preparations for the World Radiocommunication Conference 2015 (WRC-15) – Sept 2014 (PDF 183KB, opens in a new window)

Response to Ofcom’s consultation on review of signing arrangements for relevant TV channels – Sept 2014 (PDF 46KB, opens in a new window)

Response to Ofcom’s call for inputs on consumer switching – Sept 2014 (PDF 99KB, opens in a new window)

Response to the House of Lords Digital Skills Committee’s call for evidence in relation to Digital Skills in the UK – Sept 2014 (PDF 189KB, opens in a new window)

Response to Ofcom’s consultation on future use of the 700 MHz band – Aug 2014 (PDF 148KB, opens in a new window)

Response to Ofcom’s consultation on its mobile call termination market review 2015-18 – Aug 2014 (PDF 91KB, opens in a new window)

Response to PhonepayPlus’ strategic plan 2014-17 July 2014 (PDF 103KB, opens in a new window)

Response to BIS’ consultation on Implementing the Alternative Dispute Resolution Directive and Online Dispute Resolution Regulation June 2014 (PDF 301KB, opens in a new window)

Response to Ofcom’s consultation on the Public Sector Spectrum Release: Technical coexistence issues for the 2.3 and 3.4 GHz award May 2014 (PDF 105KB, opens in a new window)

Evidence to Labour's Review of Digital Government May 2014 (PDF 499KB, opens in a new window)

Response to DCMS’ Digital Communications Infrastructure Strategy: Terms of Reference March 2014 (PDF 260KB, opens in a new window)

Comments to DCMS and DCLG on the consideration of the current structure and role of public libraries March 2014 (PDF 64KB, opens in a new window)

Response to Ofcom's draft Annual Plan 2014/15 February 2014 (PDF 224KB, opens in a new window) and Ofcom's reply (PDF 990KB, opens in a new window)

Response to Consumer Futures’ WorkPlan 2014/15 February 2014 (PDF 205KB, opens in a new window)

Response to PhonepayPlus’ consultation on its Business Plan and Budget 2014/15 February 2014 (PDF 99KB, opens in a new window)

2013

Response to the OFT's consultation on proposed Principles for online and app-based games November 2013 (PDF 191KB, opens in a new window)

Response to PhonepayPlus’ Call for Inputs in relation to the review of its Code October 2013 (PDF 222KB, opens in a new window)

Response to Ofcom’s consultation further to its statement on the processes for switching fixed voice and broadband providers on the Openreach copper network October 2013 (PDF 225KB, opens in a new window)

Panel response to the draft Consumer Rights Bill September 2013 (PDF 258KB, opens in a new window)

Panel response to the Call for Evidence by the All Party Parliamentary Group (APPG) on Nuisance Calls September 2013 (PDF 379KB, opens in a new window)

Panel response to BIS’ consultation on the appeals framework for regulatory and competition decisions September 2013 (PDF 98KB, opens in a new window)

Panel response to the DCMS Select Committee inquiry into nuisance calls August-13 (PDF 379KB, opens in a new window)

Panel response to DCMS’ BDUK Urban Broadband Fund Consultation on Connection Vouchers July -13 (PDF 574KB, opens in a new window)

Panel response to Ofcom’s consultation: The quality of live subtitling July 2013 (PDF 39KB, opens in a new window)

Panel response to Ofcom's consultation on the Review of the Accreditation Scheme for Price Calculators July-13 (PDF 141KB, opens in a new window)

Panel response to the OFT’s investigation into children’s online games. June-13  (PDF 149KB, opens in a new window)

Panel response to Ofcom's consultation on the Future use of the 700MHz band. June-13  (PDF 113KB, opens in a new window)

Panel response to PhonepayPlus’ Assessment of Information, Connection and/ or Signposting Services June 13 (PDF 344KB, opens in a new window)

Panel response to Ofcom policy position on Simplifying Non-Geographic Numbers May 13 (PDF 152KB, opens in a new window)

Panel response to PhonepayPlus prior permission conditions for consumer credit services operating on premium rate May-13 (PDF 169KB, opens in a new window)

2012

Panel response to Citizens Advice: Consumer Futures Dec-12 (PDF 180KB, opens in a new window)

Panel response to BIS consultation: Enhancing Consumer Confidence by Clarifying Consumer Law: Oct-12 (PDF 224KB, opens in a new window)

Panel response to BIS consultation: midata Sep-12 (PDF 194KB, opens in a new window)

Panel response to PhonepayPlus ICSS Sep-12 (PDF 161KB, opens in a new window)

Panel response to DCMS Communications Review Sep-12 (PDF 158KB, opens in a new window)

Panel response to Ofcom’s interim statement and notice of a proposal to make an order in relation to the Online Infringement of Copyright and the Digital Economy Act 2010 Jul-12 (PDF 181KB, opens in a new window)

Panel response to Simplifying non-geographic numbers Jun-12 (PDF 120KB, opens in a new window)

Panel response to ADR review Jun-12 (PDF 36KB, opens in a new window)

Panel response to Securing Long Term benefits from scarce spectrum resources Jun-12 (PDF 111KB, opens in a new window)

Panel response to Switching consultation May-12 (PDF 115KB, opens in a new window)

Panel response to DMOL May-12 (PDF 63KB, opens in a new window)

Panel response to DTT coexistence Apr-12 (PDF 68KB, opens in a new window)

Panel response to Consumer Focus workplan Mar-12 (PDF 57KB, opens in a new window)

Panel response to combined spectrum award Mar-12 (PDF 181KB, opens in a new window)

Panel response to Lords Select Committee inquiry into the Government's Superfast Broadband Strategy - Mar-12 (PDF 415KB, opens in a new window)

Panel response to Lords Select Committee inquiry into the Government's Superfast Broadband Strategy - Summary Mar-12 (PDF 110KB, opens in a new window)

Panel response to Ofcom draft Annual Plan Feb-12 (PDF 156KB, opens in a new window)

Panel response to Berec Broadband Promotion Jan-12 (PDF 196KB, opens in a new window)

Panel response to PhonepayPlus Extension of Regulation Jan-12 (PDF 101KB, opens in a new window)

Panel response to PhonepayPlus workplan Jan-12 (PDF 95KB, opens in a new window)