Key areas of engagement

Our strategic plans are set by the Panel independently of Ofcom, but in collaboration with our stakeholders, to ensure that we focus on the issues that matter most to consumers, citizens and micro-businesses using a fast-paced communications market. 

We also meet with Ofcom to understand their plans and provide early input into their policies and programmatic work, to help shape Ofcom's areas of focus on behalf of consumers, citizens and micro-businesses across the UK, to make the communications sector more inclusive and fairer to all. 

Our current key areas of engagement include, but are not limited to: accessibility; connectivity; digital and financial inclusion; migration to VOIP and 2G/3G switch-off; online safety, and post.

We are mindful to the changing needs of consumers, citizens and micro-businesses across the UK and our areas of engagement are flexible to those needs. 

We publish our research, policy inputs (such as consultation responses and minutes of our monthly meetings) and summaries of insights from our National Stakeholder Hub meetings and meet regularly with other UK consumer advocates and consumer panels, to ensure collaboration, engage in discussions about issues of mutual interest and prevent duplication of resource.