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ACOD specific work areas

Inclusion and accessibility (including speaking Electronic Programme Guides/Next Generation Text Relay/video relay/Audio Description (AD), signing and subtitling on TV and video on demand)

We engage with Ofcom on the accessibility of content and how effectively user requirements are being met, including the provision of subtitling, audio description, signing; and the accuracy and latency of live subtitling. We maintain our focus on provision of access services on video on demand content, so that, as far as practicable, users have equivalent access.

We engage with stakeholders who regularly attend the Panel's National Stakeholder Hubs and represent the interests of consumers who have additional access requirements to further understand any communications issues they face, and consider how Ofcom, industry and others can help to mitigate these issues. We've heard that accessibility of content remains a significant issue and we will continue to work with our stakeholders to help improve the accessibility and inclusivity of services.

Portrayal and participation

The participation of older and disabled people in programmes, and their accurate portrayal, are central pillars to maintaining audiences’ confidence and engagement with broadcast content. We will engage with Ofcom’s and broadcasters’ work in this area.

If you have any difficulties accessing content on this page, please email us at contact@communicationsconsumerpanel.org.uk