The Communications Consumer Panel’s objective is to protect and promote the interests of consumers, citizens and micro-businesses in the communications sector by giving advice to Ofcom, governments, industry and others.
What we do
Strengthen the consumer voice
We help to strengthen the voices of consumers, citizens and micro-businesses across the UK in the communications sector.
What we do
Gather and share insights
We commission independent research to uncover and bring to life the issues facing communications consumers across the UK.
What we do
Advise on policy development
We feed the voices of consumers, citizens and micro-businesses across the UK into the early stages of communications policy development.
Upcoming National Stakeholder Hubs
Across our National Stakeholder Hubs, we engage with consumer-representative bodies in each of the UK Nations to discuss the issues facing communications consumers. Our Stakeholder Hubs take place quarterly and focus on various topics. More details can be found here.
If you represent UK consumers, citizens and/or micro-businesses and would like to attend, please get in touch on: contact@communicationsconsumerpanel.org.uk
Our consumer insights
Getting 'up to speed' while staying at home - UK consumers' digital connectivity challenges
Our research looked into the digital connectivity challenges that consumers face, particularly throughout the pandemic where consumers, citizens and micro-businesses were reliant on digital connectivity for day-to-day activities.
“I got into such a pickle that I had to phone [the Jobcentre] in the end and even then I was getting into such a mess that I asked them to send me a paper form.”
– James, 54, Wales
About us
The Panel is the statutory consumer panel for the communications sector and is often described as a ‘critical friend’ to Ofcom.
Our Members are independent experts across a variety of fields including telecoms, post, consumer advocacy, equality, accessibility and inclusion.
Our work
The Panel’s key areas of engagement fall into themes, such as the protection of consumers with additional support requirements; quality of service; affordability; and the protection of consumers’ and citizens’ personal data.
If you have any difficulties accessing content on this page, please email us at contact@communicationsconsumerpanel.org.uk
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