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Our research explores the experiences of people living in rural and remote areas across the UK using communications services

14 July 2023

Our research explores the struggle for fairness that consumers, citizens and micro-businesses using communications services face in rural and remote areas across the UK.

Our research found that some rural and remote communities remain without reliable, robust digital connectivity, which the Panel believes should be considered an essential utility for all communications consumers in the UK. Consequently, we remain convinced that there needs to be a greater sense of urgency around the digital roll-out which must listen to the needs and requirements of rural communities.

You can watch our research video that powerfully highlights the experiences of our research participants using the link below:

Research video: Communications Consumer Panel research: 'The Struggle for Fairness'  

We have also published our research report and recommendations for Ofcom, industry and government here.


If you have any difficulties accessing content on this page, please email us at contact@communicationsconsumerpanel.org.uk