Alerting customers to the best deal
18 December 2018
Ofcom has set out its final proposals about end-of-contract and annual best tariff notifications (PDF 2.5MB, opens in a new window) – the consultation is open to 1 February 2019.
Under the new rules proposed by Ofcom, broadband companies – as well as mobile, landline and pay-TV providers – must alert customers about the best deal or ‘tariff’ they can offer. They must do so when any discounted deal customers are on is coming to an end, and also every year for longstanding customers who have stayed with them. This should help to give customers the information they need to save money, which could include shopping around and changing provider. You can find our response to the first consultation here (PDF 91KB, opens in a new window).