Making it easier to use mobile phones - Consumer Panel research to find out what improvements are needed
11 November 2010
“Making it easier to use mobile phones would benefit everyone,” Communications Consumer Panel Chair Anna Bradley said today on World Usability Day, “and we are looking at what can be done to make mobile phones more usable for all users, including older and disabled people.”
For most people usability is a nice-to-have, but for many older and disabled users a usable phone is crucial for enabling them to use mobile services at all. However, while usability is generally thought of as an issue for older and disabled users, early findings from our research show that everyone appreciates phones that are easy to use.
The Panel has commissioned the charity Ricability, which carries out product testing for older people and people with disabilities, to conduct the research.
“I’m very much looking forward to publishing our findings in early December,” Anna said.