Panel welcomes plans to improve broadband services, but calls on ISPs to help consumers more
27 July 2010
The Communications Consumer Panel welcomes Ofcom's plans to strengthen the Voluntary Code of Practice on Broadband Speeds as a positive move to improve the service and speeds that consumers get. However, responding today, Anna Bradley, Consumer Panel Chair, said:
"The code leaves it to consumers to find out what speed they are getting. We believe that there should be greater emphasis on internet service providers (ISPs) to provide even more practical support to consumers. That's why the Panel is calling on ISPs to go back to consumers within a month of their contract starting to tell them what actual speeds they are getting, giving them a discount or moving them to a lower cost package if they aren't getting the speeds they were expecting."
ISPs must help consumers more with broadband services (PDF 137KB, opens in a new window)