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You are here:Home/News/News releases/Emergency Video Relay service for BSL users is saving lives

Emergency Video Relay service for BSL users is saving lives

30 May 2025

The Panel strongly supported Ofcom's proposals to mandate an emergency video relay service - which would provide equivalent access to the emergency services for BSL users as making a '999' phone-call.

We were pleased to see the service become mandatory in 2022 and we welcome Ofcom's ex-post evaluation of this service.

See Ofcom's article, published today, for full details of their evaluation including examples of situations where UK consumers' lives have been saved by this service.

Details about accessing emergency video relay can be found by clicking on the image below:

Categories: News releases

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