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Social Tariffs: keeping people connected when money is tight

29 February 2024

Our consumer research has consistently demonstrated UK consumers and citizens’ reliance on communications services. In almost all aspects of UK consumers’ functional lives – be it banking, shopping, claiming benefits, applying for jobs, working or studying from home, educating children or booking medical appointments – digital communications services can be an enabler.

Digital communication services have the potential to enhance consumers’ and citizens’ quality of life.

We have published our research report and summary report to help assist for Ofcom, industry and government here.

Links to additional support provided by communications providers are also available


If you have any difficulties accessing content on this page, please email us at contact@communicationsconsumerpanel.org.uk