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Our strategic plan 2022-23

09 June 2022

We've published our strategic plan for the forthcoming year, having consulted on the plan in March 2022. 

Our strategic plan 2022/23 continues to focus on supporting industry and Ofcom to deliver universal access to affordable, accessible, resilient and reliable communications services, underpinned by excellent standards of service and customer service for all.

Our strategic plan 2022-23 - What policy areas do we plan to focus on?

  • Affordability and debt - communications services should be affordable to all, by right. 
  • Postal services - we remain focused on ensuring that postal services operators regulated by Ofcom provide a reliable service and treat consumers and citizens fairly. 
  • Migration to VoIP - we continue to engage with Ofcom, industry and others on the impacts of migration to voice-over IP on consumers and citizens and micro-businesses, particularly consumers with specific support requirements such as telecare users; and highlight the benefit of implementing a wide-scale communications campaign.
  • Digital privacy and ethics - we believe that all consumers who are able to go online should be able to do so safely and confidently.

You can find our strategic plan below:

Communications Consumer Panel and ACOD's strategic plan 2022-2023 (PDF version)

Communications Consumer Panel and ACOD's strategic plan 2022-2023 (Word version)

Y Panel Defnyddwyr Cyfathrebiadau a'r Pwyllgor Cynghori ar gyfer Pobl Hŷn a Phobl Anabl (ACOD) - Y diweddaraf am y Cynllun Strategol: 2022- 2023 (PDF version)

Y Panel Defnyddwyr Cyfathrebiadau a'r Pwyllgor Cynghori ar gyfer Pobl Hŷn a Phobl Anabl (ACOD) - Y diweddaraf am y Cynllun Strategol: 2022- 2023 (Word version)

 

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