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Price cap on the cost of directory enquiries

28 November 2018

We raised concerns with Ofcom about the impact of costly calls to directory enquiries, on people who are older or haven't got access to the internet and advised that nothing but a price cap would protect these consumers. 

People who rely on directory enquiries must not be taken advantage of.

We welcome today's announcement of a price cap:

https://twitter.com/NewsCCP/status/1067713826756399104

 Image: how prices vary - list featured at: https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2018/new-price-cap-on-118-numbers

(Data and infographic by Ofcom)

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