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Proposals to reform switching of mobile communications services

01 June 2017

Ofcom is proposing to reform the process for switching mobile provider, and to remove requirements on consumers to pay for their old service during a notice period once they have switched provider.

The proposals aim to address unnecessary difficulties that many consumers experience when they switch or consider switching mobile provider.

Under the plans, people and businesses would simply send a free text message to the provider they wish to leave. Customers would then receive a text back, which

includes a unique code to pass on to their new provider who will arrange the switch within one working day.

Customers would be able to follow this process whether they are taking their mobile number with them or not. They would also be able to request their unique switching code via their online account, should they prefer.

Read more about Ofcom's proposals and how to respond to the consultation here.

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