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Communications Consumer Panel Work Plan 2013/14

30 March 2013

Following a public consultation, the Communications Consumer Panel has published its work plan for 2013/14.

Panel Chair Jo Connell expressed her thanks to stakeholders for their comments on the Plan, noting that these had played an important role in helping the Panel to shape its work programme for the coming year. The work plan explains the Panel’s role, describes the different ways in which the Panel engages with issues, explains how we have chosen our priorities for the year and sets out the areas that we propose to address.

The Panel’s key areas of engagement for the year are:

  • Nuisance calls
  • Unexpected charges and high bills
  • Effective digital engagement
  • Consumer Information (inc security/privacy/non-geographic numbering, copyright, scams and broadband speeds)
  • Coexistence of new services and DTT
  • Switching and bundling

You can read the work plan here: 
Panel priorities and Work Plan 2013/14 (PDF 337KB, opens in a new window)


If you have any difficulties accessing content on this page, please email us at contact@communicationsconsumerpanel.org.uk