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Improving access to electronic communications services for disabled people

28 March 2013

Earlier this month the Panel and the Advisory Committee on Older and Disabled People (ACOD) responded to Ofcom’s Call for Inputs on General Condition 15 – which requires communications providers to offer a range of services designed to promote access to communications services for disabled people. Our response set out Members’ support for Ofcom’s exploration of measures to improve access to communications for disabled people.  New technologies offer great opportunities for disabled and older people, who traditionally have been some of those most likely to be excluded. Among the points highlighted were that, although Members were pleased to see consideration of the primary interactions between communications providers and the public, they felt that there was scope to go further and cover the whole customer journey. You can read our response here (PDF 115KB, opens in a new window).


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