Connectivity (page under construction)
Our belief is that providers and policymakers should focus on inclusion and that connectivity means networks that reach the whole of the UK and are resilient, reliable and affordable.
Some examples of our work that has focused on consumers' experiences of digital connectivity can be found on this page. We include the postal service as a vital communications network for consumers, citizens and micro-businesses, and you can find information on our work to support postal users here: (LINK)
Our policy inputs:
Response to Ofcom's most recent Plan of Work (2025/6)
Response to Ofcom regarding the Broadband USO
Response regarding digital connectivity in 'hard to reach' areas
Response to DCMS regarding connectivity for 'very hard to reach premises'
Response to Ofcom's consultation on mandating Emergency Video Relay
Response to DCMS Committee's Call for Evidence on the impacts of Covid-19
Response regarding Ofcom's proposals to amend guidance on roaming
Response regarding Information, Connection and Signposting Services (connecting calls through a third party for a fee)
Response to Work and Pensions Committee on Working Age Benefits
Response to Ofcom's consultation on its proposed impact assessment guidance
Response to Ofcom's consultation on its guide to Treating Vulnerable Customers Fairly
Response to Ofcom's consultation on its Disability Action Plan for Northern Ireland
Response to DCMS's consultation on consumer advocacy in the telecoms sector
Response to Ofcom regarding spectrum management, 700MHz
Response to Ofcom on promoting competition and investment in fibre networks
Response to DCMS on implementing the European Electronic Communications Code (EECC)
Responses to DCMS on ensuring tenant access and new builds
Our research:
Still going round in circles: quality of customer service when communications services go wrong
Are the connectivity needs of care home residents being met?
Consumers' experience of contacting their provider through their preferred communications method
"We're not all the Same!" Inclusive Communications