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On 26th May the Communications Consumer Panel published new consumer research into people's experiences og getting online and getting the most from the internet. View some of the research participants talking about their experiences in the video below.

The research accompanying this video, as well as a review of the academic and policy research published between 2005 and 2010, can be downloaded below.

The Journey to Digital Participation: a consumer research report (pdf)

Digital Participation Research Review (pdf) 

These have been published to accompany the Panel's Consumer Framework for Digital Participation. You can read more about the Framework on the policy section of our website.