Consumer Interest Toolkit

Publications

The toolkit was published in February 2006 and you can read the Consumer Interest Toolkit (PDF 966KB, opens in a new window) here.

On 28 February 2007 Ofcom published a twelve month progress and evaluation report on how it had used the toolkit to embed the consumer interest within the organisation. Read the twelve month progress and evaluation report (PDF 66KB, opens in a new window).

On 7 March 2008 a Panel report was published which used the toolkit to assess three Ofcom projects: the removal of BT's retail price controls, broadband migrations and licence exemption framework reviews. Read the report (PDF 1.33MB, opens in a new window).

Earlier this year (2013), Ofcom undertook a review of its compliance with the Consumer Interest Toolkit produced by the Panel.

The correspondence here details Ofcom's report of its findings and the Panel's response.

Events

Our last report was launched in March 2008. Read Robert Madelin's slides (PDF 483KB, opens in a new window) and Peter Phillips' speech (PDF 39KB, opens in a new window).

In May 2007 the Panel delivered a presentation on the Toolkit in Brussels to DG SANCO, at the invitation of Meglena Kuneva, European Commissioner for Consumer Protection. A note of the meeting can be found here (PDF 74KB, opens in a new window).

The toolkit was launched at an event in February 2006. The event report can be read here (PDF 91KB, opens in a new window) and Stephen Carter's speech can be found here (PDF 33KB, opens in a new window).

Advice to Ofcom

Read our advice to Ofcom on the Consumer Interest Toolkit below:
Panel advice Ofcom response
  Letter from David Currie: Taking account of consumer and citizen interests - Progress and evaluation, 22 February 2007 (PDF 68KB, opens in a new window)
Overview slides presented to the Ofcom Board on 11 October 2005 (PDF 413KB, opens in a new window)  
Information paper 139(05) to the Ofcom Board: Consumer Interest Audit "Tool-Kit", 29 September 2005 (PDF 26KB, opens in a new window) Letter from David Currie: Ofcom's response to the Ofcom Consumer Panel consumer interest study, 14 December 2005 (PDF 91KB, opens in a new window)
Memo on Impact Assessment Guidelines, 6 June 2005 (PDF 51KB, opens in a new window) Response from Ofcom, 21 July 2005 (PDF 14KB, opens in a new window)
Observations from Consumer Panel on Ofcom consultation process, 15 June 2004 (PDF 21KB, opens in a new window) Ofcom reply to Consumer Panel observations on Ofcom consultation process, 2 July 2004 (PDF 15KB, opens in a new window)