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2024 consultation responses

Please let us know if you would like a copy of a response in another format.

Communications Consumer Panel and ACOD’s response to Ofcom’s call for inputs on the future of the Universal Postal Service

We recognise that the postal services usage landscape has changed significantly since 2011. There is no doubt that the current service provided by Royal Mail is falling well short of the needs of many postal users. Consumers and citizens may benefit from reform of the current USO- but that alone may not deliver the required innovation and improvements that people deserve.

Published April 2024

Communications Consumer Panel and ACOD's response to Ofcom on prohibiting mid-contract price rises

We welcome action by Ofcom to promote and monitor fair treatment of all consumers – particularly consumers who are not the target of competition in the market, such as people on lower incomes or with less financial flexibility. While we continue to urge Ofcom to promote and monitor fairness to consumers more broadly and transparently - and we will continue to do so – we welcome specific, tailored interventions to tackle known issues in the market that are causing harm to consumers.

Published February 2024

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