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2022 consultation responses

Please let us know if you would like a copy of a response in another format.

Communications Consumer Panel and ACOD's response to the Consumer Council for Northern Ireland's Forward Work Programme consultation 2022

We welcome the opportunity to respond to this consultation on the Consumer Council for Northern Ireland (CCNI’s) proposed Forward Work Programme for 2022-23. We greatly value the CCNI’s collaboration and participation in working towards achieving mutual goals to understand, represent and empower consumers, and input into policy.

Published March 2022

Communications Consumer Panel and ACOD's response to Ofcom's consultation on its Disability Action Plan for Northern Ireland

We welcome the opportunity to respond to this consultation on Ofcom’s proposed update to its Disability Action Plan for Northern Ireland. We support Ofcom’s strengthened commitment to disabled consumers in Northern Ireland.

Published March 2022

Communications Consumer Panel and ACOD’s response to Ofcom’s consultation on its review of postal services regulation

Further to our response to Ofcom’s call for inputs, we welcome the opportunity to respond to Ofcom’s consultation. We were also pleased to have been able to facilitate Ofcom’s consultation with a wide range of UK consumer, citizen and micro-business organisations and charities across the UK, through their participation in the Panel’s National Consumer Stakeholder Hubs.

Published March 2022

Communications Consumer Panel and ACOD's response to Ofcom's Plan of Work 2022-23

We welcome the opportunity to respond to Ofcom’s plan of work. We believe it is vital that Ofcom underpins its work to ‘Make Communications Work for Everyone’ with a clear vision of the consumer outcomes it aims to achieve. The Panel supports Ofcom’s Plan of Work overall, recognising particularly its commitment to universal connectivity and promoting commitment to Fairness to Customers.

Published February 2022

Communication Consumer Panel and ACOD's response to the Ofcom's consultation on its review of the Telephony USO: Public Call Boxes

We support Ofcom’s commitment to ensuring public call boxes that are needed are protected from removal. In this response, we highlight issues affecting consumers, which we believe Ofcom could consider as part of this review. We recently met with Ofcom and fed in these points, after engagement with consumer stakeholders across the UK and having listened to consumers directly.

Published January 2022

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