The Panel's strategic plan 2022/23
After consultation, we have published our strategic plan 2022/23 below:
Communications Consumer Panel and ACOD's strategic plan 2022-2023 (Word version)
Communications Consumer Panel and ACOD's strategic plan 2022-2023 (PDF version)
Consultation responses have also been published below. These responses helped to shape the final version of our plan and we thank all stakeholders who provided us with their feedback and comments.
Citizens Advice Scotland - please click here to read the response.
Consumer Council for Northern Ireland - please click here to read the response.
Citizens Advice - please see response below.
'Citizens Advice really appreciates being part of the Consumer Advocacy Hubs. It is a really great opportunity for us all to discuss issues and share insights. It's great to see continued support in the Panel's strategic plan for a fair deal to consumers as well as a focus on good quality of service in the postal market. Citizens Advice looks forward to continuing our meetings and engagement in 2022/23.'
Claire Milne, Independent - please see response below.
'Thanks for the opportunity to comment on the draft strategic plan. What I see is good, but I don't see any mention of the Panel interfacing with bodies representing consumers in adjacent sectors. For example, now that it has a CEO, hasn't the time come for DRCF to be including consumer voices? How does the Panel stay in touch with UKRN, which now has a clear focus on consumer vulnerability? And what about Ofcom's new/forthcoming responsibilities in relation to online harms? I appreciate that this is a short document and that your resources are limited, but since the plan looks ahead three years, I'd hope that you could accommodate a brief mention of this theme, whose importance will surely grow as communications further permeate our lives.'