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Jo Connell OBE DL (Chair)

Jo Connell After a career in IT, Jo retired as Managing Director of Xansa plc in 2003. She was a Trustee of Help the Aged from 1991 and Chair from 2004-2009 where she played a key role in facilitating and supporting the charity’s merger with Age Concern England to create Age UK, the UK’s largest older people’s charity.

Since 2001 Jo’s roles have included being a Non Executive Director at many information technology and communications companies including RM plc and THUS Group plc. Jo was also Chair of the Hospice of St Francis, Berkhamsted, Master of the Information Technologists’ Company in 2008/9 and Pro Chancellor and Chair of the Board of Governors at the University of Hertfordshire until August 2013.

Jo is currently Chair of the Worshipful Company of Information Technologists charity and a trustee of the Hertfordshire Community Foundation. In 2008 Jo was appointed a Deputy Lieutenant for Hertfordshire. In 2012 she was awarded the OBE for services to older people. 

Jaya Chakrabarti

Jaya ChakrabartiAfter two and a half degrees in Physics/Materials (University of Bristol) Jaya set up Big Red Square Ltd (then in 1999 as a search engine company.  Following Google the company went for plan B, a digital media company, Nameless Media Group Ltd.  Jaya and her team have built Nameless into an award winning agency.




Rhys Evans (Member for Wales)

Rhys Evans has worked on a range of consumer issues on behalf of vulnerable consumers across a number of sectors including retail, communications and energy in his previous role of Wales Director of Consumer Futures (formerly Consumer Focus Wales).   He was previously Chair of the Consumer Direct Wales Advisory Board, and has advised the Welsh Government on a number of consumer issues.

Rhys runs his own business deliver coaching, mentoring and management training programmes. He is a member of the Association for Coaching and also manages to work part-time as a Senior Research Fellow for the Welsh Institute for Health & Social Care at the University of South Wales.

Chris Holland  (Member for England)

Chris Holland

Chris Holland was Head of Specialist Dispute Resolution at BT where he was responsible for a wide range of specialist customer service areas, including all aspects of BT’s membership of Ombudsman services: communications. He helped implement the telecommunications ombudsman service (Otelo), and until March 2011 was a non-executive director of the Ombudsman Service Ltd.  He was Chairman of the Otelo Members Board between 2006-2011. Chris held a number of customer services roles in BT, including heading the Chairman and Chief Executive’s Service Office between 1987-2001. He was Chairman of the Postal Redress Scheme (POSTRS) between 2013-2015; and was an organisation healthcheck consultant with Time to Change (a mental health charity).

 A qualified counsellor, Chris has done voluntary work with young people. Currently he acts as a consultant across all dispute resolution schemes offered by IDRS Ltd, including the Communications and Internet Services Adjudication Scheme (CISAS); he runs his own consultancy company; and he is a member of the Voice of the Listener and Viewer.

Mr Richard Hill, MBE (Member for Northern Ireland)

Following degrees in Applied Maths and Church History, Rick worked as a parish minister for 17 years. He left church work in 2007 to develop a portfolio career. He is Owner/Director of Titanic Gap Ltd, Media Consultancy. He is Chairman of the Consumer Council (Northern Ireland). Board member of the Independent Press Standards Organisation.

He has previously been Chair of Northern Ireland Screen Commission, Chair of Consumer Focus Post and member of the Consumer Focus UK Board, a member of the BBC Audience Council for Northern Ireland and BBC Broadcasting Council for Northern Ireland. He was made MBE for services to Broadcast Media  2014


Mairi Macleod (Member for Scotland)

Mairi MacleodMairi Macleod was born and brought up in the north of Scotland and now lives in Glasgow. She worked for 15 years in the field of access services for television, in particular subtitling – first with ITFC, then a long period with the BBC in London and Scotland, and latterly with Red Bee Media Ltd. Since 2009, she has been doing a variety of freelance work, including social policy research interviewing, training, subtitling and translating.

In 2009, she was appointed to Ofcom's Scottish Advisory Committee for a four-year term.
Mairi Macleod is a volunteer for Deaf Connections, a charity based in Glasgow.

Craig Tillotson

Craig Tillotson

Craig has enjoyed a successful and varied career over the last 30 years in the telecommunications and payments industries as a business unit leader, board director and strategy consultant.  He gained substantial operations and strategic management experience within Vodafone and T-Mobile Groups.  From 2001 to 2003 he was Product Management Director for Vodafone UK launching Vodafone Live and the original Mobile Broadband product set.  In 2003 he became Strategy and Wholesale Director and in 2007 took over the leadership of the UK Consumer Business Unit.

In 2012 Craig was appointed as the first Chief Executive of the Faster Payments Scheme Limited.  The Faster Payments Service is a world leading real time 24 x 7 retail payments service providing instant movement of money between customer accounts across all banks and building societies in the UK.  As Chief Executive he is accountable for the day-to-day operational integrity and strategic development of the scheme and its services.  Craig is also a director and Executive Chairman of Paym, the cross-industry mobile payments service launched in 2014.

In 2014 he was also appointed by the Financial Conduct Authority to be a member of the new Payment Systems Regulator’s statutory Panel.


Bob Twitchin

Bob TwitchinBob Twitchin was Chair of the Oftel Advisory Committee for Elderly and Disabled People (DIEL) from 2000 to 2004 and a member of the Ofcom Consumer Panel (now the Communications Consumer Panel) from 2005 to 2008.  He was a member of the steering group of PhoneAbility until 2015, a charity that was dedicated to improving access to ICT for older and disabled people. Bob is an Associate of the Business Forum on Disability.

Bob is a fellow of BCS, the Chartered Institute for IT, and formerly Chair of IT Can Help, a network of volunteers providing free help with computing problems to disabled people at home, in day care centres or residential care. ITCanHelp is part of Abilitynet, a UK charity helping disabled people to use computers and the internet to change their lives at work, at home and in education.