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4 February 2010

Speaking for England

06 October 2009

Communications Consumer Panel calls for 'Try before you buy' solution to mobile coverage problems

Around a third of consumers and small businesses experience regular problems with their mobile coverage, the Communications Consumer Panel reveals today in new research, and is calling on the regulator Ofcom to work with mobile network providers to improve coverage and the information available to consumers. The Panel will also write to the network providers to seek a ‘try before you buy’ get out clause in mobile contracts to help consumers get the coverage they want.

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On 6 October the Communications Consumer Panel published its response to Mostly Mobile, Ofcom's mobile sector assessment second consultation.

To support the response we commissioned quantitative research into consumers' and small businesses' experiences of mobile coverage. The findings from this research have also been published on our website, alongside our response.

You can also view our video below. Commissioned by us alongside the quantitative research it features Londoners talking about their experiences with mobile coverage, the problems they have had and what they've done to try and resolve them.