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The Communications Consumer Panel’s objective is to protect and promote the interests of consumers, citizens and micro-businesses in the communications sector by giving advice to Ofcom, governments, industry and others.

What we do

Strengthen the consumer voice

We help to strengthen the voices of consumers, citizens and micro-businesses across the UK in the communications sector.

Our National Stakeholder Hubs

What we do

Gather and share insights

We commission independent research to uncover and bring to life the issues facing communications consumers across the UK.

Our research

What we do

Advise on policy development

We feed the voices of consumers, citizens and micro-businesses across the UK into the early stages of communications policy development.

Our policy inputs

Upcoming National Stakeholder Hubs

April - May 2022

Across our National Stakeholder Hubs, we engage with consumer-representative bodies in each of the UK Nations to discuss the issues facing communications consumers. The next round of Stakeholder Hubs will take place across April and May 2022, and Hub participants will hear more about the Panel’s recent research on what the term ‘vulnerability’ means to consumers and any barriers that consumers face when trying to seek support from their communications provider.

If you represent UK consumers, citizens and/or micro-businesses and would like to attend, please contact: chloe.newbold@communicationsconsumerpanel.org.uk

Our consumer insights

Getting 'up to speed' while staying at home - UK consumers' digital connectivity challenges

Our research looked into the digital connectivity challenges that consumers face, particularly throughout the pandemic where consumers, citizens and micro-businesses were reliant on digital connectivity for day-to-day activities.

“I got into such a pickle that I had to phone [the Jobcentre] in the end and even then I was getting into such a mess that I asked them to send me a paper form.”
– James, 54, Wales

Read James' story

About us

The Panel is the statutory consumer panel for the communications sector and is often described as a ‘critical friend’ to Ofcom.

Our Members are independent experts across a variety of fields including telecoms, post, consumer advocacy, equality, accessibility and inclusion.

About us

Current work

The Panel’s key areas of engagement fall into themes, such as the protection of consumers in vulnerable circumstances; quality of service; affordability; and the protection of consumers’ and citizens’ personal data.

Current work

If you have any difficulties accessing content on this page, please email us at contact@communicationsconsumerpanel.org.uk