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Supporting the Most Vulnerable response

In November 2004 the Panel responded to the Culture Secretary's request for it to consider what measures might be necessary to protect the interests of "the most vulnerable" consumers during digital switchover. The Panel's report and annexes are available below.

  • Supporting the most vulnerable consumers through digital switchover (PDF 148KB, opens in a new window)
  • Annex 1: Vulnerable consumers in switchover – Who are they and where do they live? (PDF 386KB, opens in a new window)
  • Annex 2: Vulnerable consumers in switchover – Lessons from parallel experiences (PDF 216KB, opens in a new window)
  • Annex 3: Stakeholders interviewed (PDF 51KB, opens in a new window)
  • Annex 4: Accessibility (PDF 80KB, opens in a new window)
  • Crynodeb ac argymhellion (PDF 50KB, opens in a new window)
  • Plain English Summary (PDF 39KB, opens in a new window)

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