Don't Cut Me Off! The Panel's research and recommendations
11 February 2020
Consumers in low income households fear that the communications services they rely on will be cut off, according to the Panel's newly published research. We also heard that some consumers feared contacting their provider, worrying that they would incur further charges and debt.
We commissioned PwC Research to undertake a qualitative study into the experiences of consumers across the UK who were classified as potentially financially vulnerable, living on a low income, and who classified themselves as either ‘just about managing’ or ‘genuinely struggling’ to pay their bills.
In our cover report, published in English and Welsh below, we provide a set of recommendations, grouped under a 'PERFECT' model, as well as views from consumers on what their providers do that does and would help them further.
Click to read the report and the Panel's recommendations