Improved relay services will mean increased choice for users
17 October 2012
Consumer Panel Chair Jo Connell described Ofcom’s decision to require landline and mobile telephone providers to improve text relay services for people with hearing and speech impairments as a very welcome move:
“Ofcom’s decision that a new and improved text relay service must be made available within the next 18 months is good news for users. The move will substantially increase choice for people by giving them access to text relay via a wider range of equipment, in addition to services such as parallel two-way speech.”
“Plans to work with industry and disability representatives on the impact of speech recognition technology on the accuracy and speeds of existing and future relay services are also welcomed by the Panel.”
Improved relay services will mean increased choice for users (PDF 174KB, opens in a new window)