Nuisance calls - Ofcom responds to Panel's call for free CLI Bookmark and Share Button

30 December 2016

Ofcom has opened a consultation about changes it is proposing to the General Conditions of Entitlement – the regulatory rules that all communications providers must follow in order to operate in the UK.

The Panel is particularly pleased that Ofcom is proposing to change the General Condition relating to caller line identification (CLI) facilities – as we have been strongly encouraging the provision of free CLI. In particular, we have been urging communications providers to provide free CLI for consumers.

Ofcom are proposing that Communication Providers offer CLI facilities unless they can demonstrate that it is not technically feasible or economically viable for them to do so. In addition, Ofcom further proposes that CLI delivery should not be separately charged for, that calls with malformed or invalid CLI should be blocked at network level, and that all displayed CLIs should be capable of receiving a return call.

Further details of Ofcom’s review of the General Conditions can be found here. The consultation closes 14 March 2017.

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