UKRN price comparison website report

09 October 2016

The UK Regulators Network (UKRN) has published the results of its study of price comparison websites (PCWs).  It looks at how consumers engage with the market of PCWs; what benefits there are for customers and for competition; what potential risks could undermine the effectiveness of the sites; and what regulatory powers can be applied to address these potential risks. Using case studies from the three regulators that led the work – the Financial Conduct Authority, Ofgem and Ofcom – the report also draws upon existing research and data. Amongst other aims, UKRN hope it will be a valuable reference tool for consumer groups, particularly where it draws attention to potential inconsistencies of service levels between firms.

The report is here (PDF 432KB opens in a new window).

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