Digital engagement/detriment

Digital engagement/detriment 

The Panel and ACOD believe that all consumers should be able to benefit from the opportunities and enjoyment that communications services can bring. It remains the Panel’s belief that fundamental action needs to be taken to mitigate the increasing risk of the digital divide becoming an ever greater digital gulf as the distance increases between those who are online and those who remain firmly rooted in the offline world. We live in an era in which we are seeing many Government services become “digital by default” and when being online is becoming a necessity of life rather than an optional extra.

Building on our previously published Consumer Framework, which remains as current as ever, and informed by our Bridging the Gap: Sustaining Online Engagement research, the Panel has identified a number of areas for strategic focus and made a series of recommendations for Governments, policy makers and those delivering on the ground. 

Specific Objective

We will continue to place the consumer perspective, including that of people in the most deprived communities, at the heart of the digital engagement debate. We will do this by working with a range of stakeholders so that we can help ensure that the full range of people’s digital engagement needs are being met, supported by practical consumer information, choice and truly universal fast broadband for all. We will also encourage Governments and others to ensure that there are offline alternatives provided to online public service delivery for those who are unlikely, for whatever reason, to ever undertake these processes online.

Previous work includes:

8 January 2013: Digital Engagement and Panel draft workplan - presentation by Jo Connell at Consumer Experience event (PDF 539KB, opens in a new window)