The Telecoms Strategic Review was one of the first major pieces of work Ofcom undertook in 2004. It had been 20 years since the last major review of this market-place. The changes seen since 1984 illustrate not only the rate of technological change but the impact these changes have had on society. From a world where telephony was used for making one-to-one calls from a fixed location, the fax revolution had not begun – to today's online non geographic world of real product and service differentiation and a change in both attitudes and behaviour.