Until June 2011 Chris Holland was Head of Specialist Dispute Resolution at BT where he was responsible for a wide range of specialist customer service areas, particularly handling all aspects of BT’s membership of Ombudsman services: communications.  He helped implement the telecommunications ombudsman service (Otelo), was a founding member of the service’s Council and until March 2011 was a non-executive director of the Ombudsman Service Ltd.  He was Chairman of the Otelo Members Board between 2006-2011.
Chris Holland held a number of customer services roles in BT, including heading the Chairman and Chief Executive’s Service Office between 1987-2001, during which time he presented to a range of audiences on complaint handling issues.
A qualified counsellor, Chris Holland has also done voluntary work with young people. Chris acts as a consultant across all dispute resolution schemes offered by IDRS Ltd, including the Communications and Internet Services Adjudication Scheme (CISAS).

REGISTER OF INTERESTS
• In receipt of a BT pension.
• Consultant for IDRS Ltd