2 July 2009
Children, the Commercial World and the Media
30 June 2009
Communications Consumer Panel calls on Ofcom to enable consumers who buy bundles of communications services to switch provider more quickly and easily
Mis-selling of fixed-line telephone services is a long-standing problem affecting many consumers. Consumers may be switched to another provider without their consent or may enter into a new contract without fully understanding the implications.
One of the main areas that the Communications Consumer Panel will be advising on over the coming year is empowering consumers and citizens to use communications services and devices to participate fully in society. A key part of this is helping to protect themselves and their families online. This short video from Ofcom gives practical advice on protecting children in the digital world. There is more about the Panel's planned activities in our Work Plan for 2009/10. Click here to read it.