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Consumers and the communications market: where we are now (pdf)
Defnyddwyr a'r farchnad cyfathrebiadau: ble ydyn ni nawr (pdf)
Key findings from the research (pdf)
Phrif ganfyddiadau (pdf)
Focus on England (pdf)
Focus on Scotland (pdf)
Focus on Northern Ireland (pdf)
Focus on Wales (pdf)
Ffocws ar Gymru (pdf)
Focus on older people (pdf)
Focus on people with a disability (pdf)
Focus on low income (pdf)
Focus on rural and dense urban areas (pdf)
Report of industry workshop on research findings (pdf)