CONSUMER PROTECTION

Directory Enquiries

The market in Directory Enquiries (DQ) services has been liberalised since August 2003. The Panel took a keen interest in how the market was performing after liberalisation and in the lessons that the regulator could learn from the exercise.

Advice to Ofcom	Response from Ofcom
Note to Ofcom on Results of the Autumn 2004 Directory Enquires market research, 11 February 2005 (pdf)	Ofcom email with general feedback on the Board's response to the Panel's note, 24 February 2005 (pdf) Ofcom email with a detailed response to the Panel's note, 11 March 2005 (pdf)
Note to Ofcom on Directory Enquiries – Autumn 2004 market research, 8 October 2004 (pdf)
Note to the Ofcom Board in relation to Paper 74(04) – Results of the Spring 2004 Directory Enquiry market research and next steps, June 2004 (pdf)
Note to Ofcom on Switch-off of 192/153 legacy number, 14 April 2004 (pdf)

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