"In considering how to assess whether Ofcom is delivering for consumers, we came up with the idea that what we needed to do was a form of ‘audit'. We believe it should be possible to test whether Ofcom is organised and resourced to give this due weight to the consumer interest. Ofcom, like other economic regulators, carries out regulatory impact assessments to try to predict the effects of its regulatory interventions. We thought that it should also be possible to test whether, in framing its regulatory judgements – i.e. before any regulatory policy is proposed or acted on – Ofcom had fully analysed and reflected the consumer interest."
Communications Consumer Panel